Finding And Ordering An Item

You can browse our site by navigating through the categories above, or by using our unique search feature. If you do not see an item on our website, please email us with your inquiry. We will make every effort to answer you promptly. You may wish to include your phone number to enable us to contact you personally to discuss your request.
Orders are subject to our approval. We are not responsible for typographic errors. We reserve the right to cancel any order. Prices and availability may vary and are subject to change.

Privacy Policy

Your privacy is as important to us as it is to you. We have employed the latest encryption techniques to insure your privacy and keep your information as secure as possible. Your account /credit card information is safe within our system.
Your personal information/ email address, history of purchases will not be sold or traded without your permission. Periodically, we will send announcements to notify you of special sale items.
Should you have any questions concerning our policies, please contact: custserv@focususa.com

Secure Policy

At Focus Electronics your order process is secured with Secure Socket Layers (SSL) encryption standard. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen. To insure that your browser is SSL compatible the following message will appear above the submit button in your Shopping Basket:

Note: This information is SECURED with the Secure Sockets Layer (SSL) protocol.

To obtain a SSL compatible browser you may download
Internet Explorer or Netscape Navigator

Shipping Info

We process all orders upon receipt and ship whenever possible within one to three business days. Overnight orders that are received after 2:00 PM EST are processed the next business day. All orders are subject to verification. In a backorder situation we will notify you of the delays by phone, email or mail. Your credit card is not charged if merchandise is not readily available for shipping. Upon notice you will be able to decide if you are willing to wait, substitute an item, stay on backorder, or cancel your order.
We reserve the right to contact the customer for additional freight charge in situations where shipping charges were computed erroneously, due to oversized packages, double boxing, high insurance cost, etc.
Focus Electronics is not responsible for customs, duty or any other fees related to international shipments.

Major Appliance Delivery

We offer three levels of home delivery service for Major Appliances.

White Glove Service - Delivery to any room, uncrate and remove packaging.

Threshold Delivery - Delivery inside the front door.

Returns, Exchanges and Refund Policy

Unless stated otherwise, all our products carry full manufacturers' warranties, included with each product. Manufacturer's warranty covers repairs or replacement of defective parts and /or products, as set forth by manufacturer's conditions. For a list of service centers please consult the manual enclosed with your product or check the manufacturer's website. Focus Electronics reserves the right to refuse returns or make exchanges on selected products.

No returns or exchanges on the following items: computers, printers, computer chips, computer monitors and televisions over 20 inches, air conditioners, vacuum cleaners, camcorders, fax machines, multizone systems, shavers and any consumables. Products requiring installation should be bench tested before installation. Items with cut wires or scratches are not returnable. Computer software, if defective, may be exchanged for the same title. Certain titles must be returned to the publisher directly. Unopened software may be returned for exchange of another title. All returned goods must be in their original, unused condition with all cartons, packaging material and paperwork intact. Blank warranty card and rebate coupon must be returned with merchandise. Do not damage, write, tape or alter the product, packaging or included paperwork in carton.

DAMAGED GOODS:

All merchandise is shipped fully insured. Refuse all obviously damaged cartons. In case of hidden damage, please notify us and/or carrier within three days. All claims for short-shipments must be made within three days of receipt of goods.

No returns accepted without prior authorization. RA number must appear on all returned goods. Return authorization number may be obtained by calling 800-223-3411 Monday through Thursday 10am to 6pm and Fridays 10am to 2pm, or by email at custserv@focususa.com. All returns are subject to examination. Refunds and exchanges are subject to manager's discretion.

OPEN GOOD STOCK RETURNS:

All opened good stock returns are subject to 15% restocking fee. It is the customer's responsibility to return the merchandise. Only goods returned in original, resalable condition will be accepted for refunds. Return authorization number and copy of invoice must be included in package.

Merchandise will be accepted for return within 15 days from ship date. Focus Electronics reserves the right to refuse merchandise returned not in its original condition.

DEFECTIVE MERCHANDISE:

If goods are defective, read manufacturer's warranty information enclosed. Should customer need to return defective product to us, claims must be made within 15 days of receipt and we will cover freight cost of replacement only. Return authorization required.

NON-OPENED MERCHANDISE:

Non-opened merchandise needs a Return Authorization number and is returned at customer's expense. They are subject to 10% restocking fee.

Refused goods, as per UPS policy, are subject to freight charges in both directions. A 10% restocking fee will apply.

COMMON CARRIER DELIVERY PROCEDURE

No returns or exchanges on air conditioners and major appliances. All air conditioners and major appliances carry manufacturers' one year warranty for parts & labor. Extended service contracts, up to five years on all parts and labor, are available. Carefully inspect goods/cartons before accepting. Your order is shipped to you fully insured. Damaged shipments should be refused. Hidden damages must be reported to Focus Electronics at 800-223-3411 or emailed to custserv@focususa.com within 48 hours. Do not discard any packaging material or paperwork. In case of damages we will process all claims. Undeliverable or good stock refused shipments are subject to freight charges in both directions, plus a 15% restocking fee.

We appreciate your business and are looking forward to serving you.

At Focus Electronics we have worked long and hard to bring you a web site with the same, quality, selection and customer service which has made our flagship store in Brooklyn, NY so famous.

We update our product database daily, but if you don't see a product, please call us toll-free 1.800.223.3411 for availability and pricing. Brooklyn, NY, customers, please call us at: 718.436.4646.